Note Worthy Policies

Shipping Policy

Here at TEC Remotes.com we offer $8.00 Flat Fee Shipping on all products shipped in the Continental United States.  All shipping is done via UPS Ground Service or US Mail and will be sent out in 1-2 business days. State Law requires NY residents to pay 8.75% sales tax .

Return Policy

If for any reason you are not 100% satisfied with your TEC Remotes products, they can be returned for a full refund minus shipping costs  and a small restocking fee (after return receipt and product inspection) within 30 days of receiving your product.  Please contact us at 888-775-0545 within 30 days with any problems or concerns about your TEC products.  We will issue you a Return Authorization  and your product will be replaced or refunded depending on the applicable situation.  We have very high customer service standards, so if you are unhappy in anyway, please contact us with your concern.

Limited Warranty

General

All controls are pretested for proper operation at the factory before shipping.

TEC Remotes will furnish a replacement control in the event of failure or will furnish replacement parts for any part that fail in normal use and service within the Warranty Period below in accordance with the terms of this warranty.  TEC replacement parts will be warranted for only the unexpired portion of the original warranty.

The Effective Date

The effective date is the date of installation if properly documented;  otherwise it is the date of sale plus 30 days.

Warranty Period

If any part fails within TWO YEARS after the effective date, TEC Remotes will repair or replace that part.

The Warranty Will Not Apply:

1.  to defects or malfunctions resulting from failure to properly install, operate or maintain the unit in accordance with the printed instruction provided;

2.  to damage from abuse, accident, fire, flood,  natural disaster, and the like;

3.  to units not installed in accordance with these instructions, applicable local codes, ordinances, and good trade practices.

Service Labor Responsibility

The warranty does not cover any labor expense for service, removal or re-installation.  All such expenses are the responsibility of the owner.

Miscellaneous

In most cases, your contractor should be able to promptly take the necessary corrective action and, thereafter, notify us of the in-warranty claim.  HOWEVER, ANY REPLACEMENTS ARE MADE SUBJECT TO VALIDATION BY TEC REMOTES OF IN-WARRANTY PERIODS SPECIFIED ABOVE.

TEC Remotes.Com, 3411 Chenunda Dr., Wellsville, NY 14895

888-775-0545